Shipping-Returns-Warranty

Shipping & Production

All jewelry pieces are handmade to order by myself in my workshop, located in Toronto, Ontario and produced entirely from scratch. Please allow 2-4 weeks for production and delivery. I will provide you with images of the production process so you can follow the progress. If there are any delays, I will contact you immediately. If you have a rush order, contact me and I will do my best to meet your timeline.

Local pick up is available upon request.

AGI Design orders are shipped with the reliability and accountability of UPS, FedEx, Purolator and Canada Post shipping. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

We offer free shipping to Canada and the United States. 

For most orders shipping within the United States and Canada, we will use 1-2 day express shipping.

Shipping is available for the United States, Canada, UK, Australia, and most European countries at this time.

Each individual country has its own customs and trade rules and additional fees may be required for release to you. Please check with your local postmaster regarding arrival customs fees.

Returns

If you are not 100% satisfied, we’ll be happy to return or exchange your item, subject to the terms and conditions of this return policy. Return & exchange accepted within 14 days.

The following items can't be returned: Custom orders 

Returnable Items with Conditions: Items with Lab-created diamond center stone, items on sale or purchased with a discount code and engraved jewelry can be returned with a 15% restocking fee.

Buyers are responsible for the return shipping cost and customs fee when applicable. Please be advised that AGI Design cannot be held responsible for product loss during the shipment.

Cancellations

If you would like to cancel your order within 24 hours of placing it, a full refund will be issued. Cancellations made over 24 hours after the purchase will be subject to our refund policy.

Warranty

We offer a 12 month warranty on all of our jewelry, and in the event that there is ever a problem with your jewelry, it can be mailed back for inspection and repair. Any item found defective during that period will be repaired or replaced at no charge.

All Forever One Moissanite comes with a lifetime warranty and certificate of authenticity from Charles and Colvard.

Premium moissanite comes with a lifetime warranty from AGI Design and guarantees that Moissanite will maintain its brilliance and fire as long as you own the stone

 

Please check out FAQ section, warranty, refund ,shipping  policy or contact us if you have any additional questions.