Privacy policy

Privacy Policy

This Privacy Policy explains how agidesign.ca (“the Site” or “we”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, how you interact with our website, and details needed to process your purchases. We may also collect information if you contact us for customer support. “Personal Information” means any data that can identify you as an individual. Below is an overview of what we collect and why.

Device Information

  • Examples: browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.
  • Purpose: to ensure the Site loads correctly and to perform analytics to improve our website experience.
  • Source: collected automatically using cookies, log files, and similar technologies.
  • Disclosure: shared with Shopify (our website platform) and technical service providers that help operate the Site.

Order Information

  • Examples: name, billing and shipping address, payment details, email address, and phone number.
  • Purpose: to fulfill your orders, process payments, arrange shipping, communicate with you, prevent fraud, and provide order updates.
  • Source: collected directly from you.
  • Disclosure: shared with Shopify and trusted partners such as payment gateways and shipping providers.

Customer Support

  • Examples: information provided through emails, messages, or phone calls.
  • Purpose: to offer assistance and answer your questions.
  • Source: collected directly from you.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion.

Sharing Personal Information

We share your information with trusted service providers to deliver our services and fulfill contracts with you. For example:

  • We use Shopify to power our online store. Learn more about how Shopify uses your data here: https://www.shopify.com/legal/privacy.
  • We may also share your information if required by law or to respond to lawful requests such as subpoenas or court orders.

Behavioural Advertising

We use your personal information to deliver personalized ads or marketing messages that may interest you. For example, we use tools like Google Analytics to better understand visitor behaviour and improve our advertising.

You can opt out of targeted advertising here:

Using Personal Information

We use your information to:

  • Provide and deliver our products and services
  • Process payments and ship orders
  • Communicate with you about orders, products, or promotions
  • Improve our website, products, and customer experience

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent
  • Performance of a contract between you and the Site
  • Compliance with legal obligations
  • Our legitimate interests that do not override your rights and freedoms

Retention

We retain your personal information for as long as necessary to provide our services, or until you request its deletion. See the “Your Rights” section below for more information.

Automated Decision-Making

We do not use fully automated decision-making that has legal or significant effects. Shopify may use limited automated processes to help prevent fraud (e.g., temporary blocks on suspicious IP addresses or payment cards).

Selling Personal Information (CCPA)

Our Site does not sell personal information, as defined by the California Consumer Privacy Act (CCPA).

Your Rights

Under GDPR (EEA)

You have the right to access, correct, update, or delete your personal data. You may contact us using the information below to exercise these rights. Your data may be processed in Canada or the United States. Learn more about data transfers here: Shopify GDPR Whitepaper.

Under CCPA (California)

California residents have the right to request access, deletion, or portability of their personal data. You may also appoint an authorized agent to make a request on your behalf by contacting us.

Cookies

We use cookies to improve your experience, remember preferences, and analyze site performance. You can control or delete cookies in your browser settings, but some parts of the website may not function properly if cookies are disabled.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices in response to them.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will always be available on this page.

Contact

For questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

AGI Design LTD
55 Queen Street East, Suite 802 (8th Floor)
Toronto, ON M5C 1R6, Canada
Email: info@agidesign.ca

Last updated: October 4, 2025